How long until I receive my package?
Orders from our Tough Mudder UK shop ship from two locations within the US via DHL Packet Plus. On average, these packages arrive in 2-3 weeks but can take up to 6 weeks if there are delays at customs.
Orders may ship in multiple boxes. If the full contents of your order do not arrive in the initial shipment, a second package is likely still on the way. Please allow an additional week for a second package to arrive and process through your post office.
How do I track my order?
The tracking number provided by DHL via email will chart the package from our shipping center to the destined country, though DHL tracking may stop there. Once customs processes your package, it will be handed over to your local Postal Service and can be tracked using the "Delivery By Postal Provider" tracking number on the right of the DHL tracking page. You can use this tracking number for updates once the package enters the country.
Please be advised, taxes or customs fees may apply for international shipments. Contact your local customs office for more information, as these charges are not covered in your shipping cost, nor are they issued by Tough Mudder. Fees and taxes are levied at the discretion of the destined country.
In some regions, packages exported from the US may need to be picked up from your local post office.