International Shipping & Tracking
How long until I receive my package?
International orders from Tough Mudder will ship from two locations within the US via UPS Worldwide. On average, these packages arrive in 1-3 weeks but can take up to 5 weeks if there are delays at customs.
Orders may ship in multiple boxes. If the full contents of your order do not arrive in the initial shipment, a second package is likely still on the way. Please allow an additional week for a second package to arrive and process through your post office.
How do I track my order?
The tracking number provided by UPS via email will chart the package from our shipping center to the destined country, though UPS tracking may stop there. Once customs processes your package, it may be handed over to your local Postal Service and can be tracked using the "Alternate Tracking Number(s)" section at the bottom of your tracking page. You can use this to track updates once the package enters the country.
Please be advised that taxes or customs fees may apply for international shipments. Contact your local customs office for more information, as these charges are not covered in your shipping cost, nor are they issued by Tough Mudder. Fees and taxes are levied at the discretion of the destined country.
In some regions, packages exported from the US may need to be picked up from your local post office.
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