Tough Mudder UK and COVID-19

2021 COVID-19 Deferral and Refund Policy 

What happens if my event gets postponed?

Over the last year our team has been working hard to ensure we can bring you the 2021 Tough Mudder UK season. Along with local officials and independent experts we’ve developed a suite of safety measures and we are looking forward to getting back into the mud.

If last year taught us anything though, it’s that life doesn’t always go to plan. So, in the event where COVID-19 restrictions impact our ability to deliver the teamwork experience you expect from Tough Mudder and we postpone your event, the following options will be available to you:

• Your registration will be automatically moved to the new event date. No further action is required. 
• Free of charge transfer to another 2021 event in same or lesser distance
• Free of charge transfer to Flex Ticket (valid for 2021/2022 season)
• Free of charge transfer to equivalent distance for Spartan race in 2021

You will have 30 days from when you receive the email confirming the postponement of your event to request one of these options.

What will happen if my event gets cancelled?

In the unlikely event that we are unable to reschedule your event and it is cancelled, the following options will be available to you:

• Free of charge transfer to another 2021 event in same or lesser distance
• Free of charge transfer to Flex Ticket (valid for 2021/2022 season)
• Exchange your ticket for a Merchandise voucher of the same value to use in online store

You will have 30 days from when you receive the email confirming the cancellation of your event to request one of these options.

If your event is either postponed, or cancelled, and none of the above options work for you, and you are the holder of a standard Tough Mudder UK ticket (not Flex ticket, Season Pass or open date ticket) you can request a refund by contacting Mudder Services. Where a refund request is approved, it will be issued using the same method of payment that was used to purchase your registration. Please note that due to unprecedented disruptions to our business, it may take up to 6 months from the date in which we confirm your refund eligibility to then process your refund request. We apologise for any inconvenience, and we will do our best to process payments as quickly as possible in the order in which they are received.

Please note, if your 2021 event has not been cancelled or postponed, we will not consider refunds under any circumstance. This includes all ticket purchases that have been transferred from 2020 to 2021. However, you do have the option to transfer your registration to a different event, another person, or both.